Magnetic Block Bamboo 8 to 10pc

I love the knives. Can't believe what I had even cut. I've not a bad thing to say about any one. They are all unbelievably fantastic!! 😍
However I can't say same about the magnetic block. I've had to fish the paring knife & cheese knife from the bottom of the block as the magnet doesn't always hold them. The other knives have also slipped loose but they don't fall to the bottom as the handles are bigger & don't fit. I won't put the steak knives in as I know they won't stay in place either.

I ordered the magnetic knife block in March. I did not receive any updates for months and when I called and talked to someone in May I was told I would have it the following week. I received an email in June that it was out for delivery, except they sent it to the wrong address. I contacted Miracle Chef again who asked me to provide my address again to them and never heard another word from them. I also launched an investigation with UPS who was then able to recover the package from the wrong address and it was finally delivered today. It is broken and is not the product I ordered or is shown on the website (has a different companies name and has a big ugly logo on the glass). I want my money back or the product I ordered IMMEDIATELY and at this point I am considering returning everything I ordered (have not even opened the knives from the boxes because I was waiting on the knife block). I need this made right as I am extremely angry/unsatisfied. Reading the other reviews posted yesterday I see everyone who made the mistake of ordering this block is experiencing the same thing. Funny thing is that the broken piece is not even in the box, which tells me this was broken before it was even packaged. I am going to call my credit card company and do a charge back as well as contact BBB and register a complaint if you guys do not make this right. Unbelievable...

The package had been delivered in a damaged condition. Upon opening, I was surprised to see only a little bit of bubble wrap around it. It should have been packaged in styrofoam. I took the product out of the box only to discover that both plexiglass pieces were broken. I contacted the Miracle chef to report the damage to the product. They said they would replace the plexiglass. And they said they had received similar calls.

Consequently, we have been unable to use the product. We await the arrival of the replacement plexiglass. Hopefully that will be packed properly and arrive undamaged.

My magnetic block arrived 3 months after it was ordered only after I sent an email to inquire its whereabouts. It arrived shortly after damaged. The corner had been broken off probably in shipping as the knife block box was simply wrapped in craft paper and not placed in a shipping box. I sent an email, provided pictures of the damage the day it was delivered and no one responded. I called [****] the number above and spoke with someone that was going to look for my file but the call was disconnected. Wouldn't pick up when I called back. Tried calling a couple more times, different days and get voicemail. I have been patient but I am now beyond frustrated at the lack of customer service. I just want what the product I purchased undamaged or a full refund. My only option is to take the knife block to the next trade show and deal with it there.